Customer Success Manager - Colombia at Insider One

This role is designed for a strategic, bilingual (English/Spanish) professional with at least 2 years of experience in Customer Success, Account Management, or Consulting. While the listing is categorized as "Senior-level," the focus is on candidates who possess a background in SaaS and a degree in Business or Engineering. If you have a knack for building deep relationships with enterprise-level clients and understand how to drive product adoption in the marketing technology space, you will thrive here. This is a hybrid position based in Bogota, offering the chance to work for a high-growth, woman-led B2B SaaS unicorn. You’ll manage a high-impact portfolio, focusing on gross retention and health scores for major global brands. Unique perks include access to a massive library of professional development courses via LinkedIn Learning and a paid Spotify subscription to help you stay focused in an international, fast-paced environment. **You might be a good fit if you...** * Are fluent in both English and Spanish (written and spoken). * Have a track record of managing retention metrics and CSAT for high-value clients. * Enjoy being a consultant who suggests creative use cases to help clients maximize their ROI. * Are looking for a role that offers a path to lead internal projects and mentor others without formal people management duties.