Customer Success Manager - GERMAN speaking - (m-w-d) at Cision

This role is designed for an experienced, bilingual professional with a strong background in SaaS customer success and a deep understanding of the media monitoring landscape. You are a strategic relationship builder who is comfortable navigating executive-level conversations and driving long-term value for a portfolio of high-stakes accounts. Because the day-to-day operations and reporting are conducted in German, native or near-native fluency (C1+) is mandatory. Based in Frankfurt, this hybrid position offers a rare blend of global corporate stability and modern flexibility, including an option to work from abroad for short periods. The perks package is robust, featuring capital-forming benefits, a pension scheme, and a significant focus on wellness through subsidies for EGYM Wellpass and local commuter benefits. **You might be a good fit if you...** * Have a proven track record in a customer-facing role within the social media or PR tech space. * Are fluent in both German and English and can effectively manage sophisticated CRM records and technical escalations. * Enjoy the "commercial" side of success, including managing account renewals and identifying expansion opportunities. * Thrive in a hybrid environment and are already based in Germany.