Customer Success Manager - Malaysia at Insider One

This role is designed for a seasoned professional with at least 4 years of experience in Customer Success or Strategic Consulting specifically within the Martech or SaaS sectors. You should be a strategic thinker who is comfortable managing the entire post-onboarding lifecycle, focusing on driving product adoption, retention, and long-term value for a portfolio of clients. Fluency in both English and Malay is essential for navigating this regional market. Working at a high-growth, woman-led unicorn offers significant prestige and development opportunities. A standout benefit is the **ESOP (Employee Stock Option Plan)**, allowing you to own a piece of the company. You’ll also have access to premium learning platforms like MasterClass and LinkedIn Learning, alongside a global culture that emphasizes social responsibility and internal mobility. **You might be a good fit if you...** * Have a proven track record of managing retention and CSAT metrics for complex B2B software. * Are comfortable acting as a "trusted advisor," translating technical product features into business growth for clients. * Thrive in an on-site, fast-paced environment in Kuala Lumpur. * Can bridge the gap between customer needs and product development by providing actionable market feedback.