Customer Success Manager - Mexico at Insider One

This role is ideal for a senior-level professional with 2+ years of experience in Customer Success or Strategic Consulting, specifically within the B2B SaaS or MarTech space. The company is looking for a bilingual (English and Spanish) relationship builder who understands how to drive product adoption and business value for high-profile clients. As part of a fast-growing, woman-led unicorn, you'll manage a strategic portfolio focusing on gross retention and CSAT. While this is an individual contributor role, there is a clear path for internal leadership projects. Notable perks include a "hybrid" culture in Mexico City, a global footprint with 30+ offices, and unique benefits like LinkedIn Learning access and a paid Spotify subscription. **You might be a good fit if you...** * Have a background in SaaS account management and a university degree (MBA preferred). * Are fluent in English and Spanish (Portuguese is a significant plus). * Are proactive in "orchestrating" customer journeys and identifying upsell opportunities through value recognition. * Thrive in a high-growth environment backed by major investors like Sequoia and General Atlantic.