Customer Success Manager - Turkish Speaker at MongoDB

This role is designed for a senior customer success professional who thrives in a technical, fast-paced environment. The ideal candidate has over five years of experience in account management or client services and possesses a strong technical aptitude. As this is a specialized role for the Middle East market, native-level fluency in Turkish is a mandatory requirement to support strategic growth customers in that region. You will act as a strategic advisor and the "eyes and ears" for the product team, bridging the gap between customer feedback and engineering. While the role is listed as remote for Dubai, the description mentions a hybrid model, suggesting some local office presence or in-person client meetings. This is a high-impact position where you aren't just following a playbook—you are expected to build new processes and lead executive business reviews for C-suite stakeholders. **You might be a good fit if you:** * Have 5+ years of experience managing complex technical customer portfolios. * Are fluent in both written and verbal Turkish at a professional level. * Are comfortable navigating "ambiguity" and taking full ownership of account healthy without constant supervision. * Have a background or high interest in database, cloud, or infrastructure technology (Gainsight and Salesforce experience is a plus).