Customer Success Manager- Life Sciences | Bilingual (Spanish & English Required) at H1

**Who this is for** This role is for a bilingual (Spanish & English) Customer Success Manager experienced in the Life Sciences or Medical Affairs sector, lookin

Work type: remote

Location: US Remote

Salary: $90,000 – $105,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a bilingual (Spanish & English) Customer Success Manager experienced in the Life Sciences or Medical Affairs sector, looking to manage client relationships on a global scale. **Key highlights** You will act as the primary partner for several high-priority accounts, focusing on user onboarding, training, and ongoing engagement to drive product adoption and business value. **You might be a good fit if you...** - Are fully fluent in both Spanish and English with at least 3 years of experience in Enterprise SaaS customer success. - Have a strong background in project management and a track record of supporting high-priority, complex client accounts. - Are comfortable acting as the voice of the customer, using structured feedback to influence internal teams and product strategy. - Possess the ability to manage both the tactical details of implementation and the strategic goals of your accounts.

Job Description

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit [h1.co](http://h1.co/) to learn more about us.

H1’s Customer Success team is focused on building deep relationships with existing customers in order to help them implement the H1 platform, drive engagement, and realize value from the data within our solutions.

WHAT YOU'LL DO AT H1

The primary objective of a Customer Success Manager is to be the trusted H1 partner to several of our clients by onboarding users, proactively engaging with customers, identifying account health, being the voice of the customer to internal teams, and delivering value by educating clients on H1 offerings. This role will own clients using one or multiple of our product offerings.

You will:

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.

• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.

• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.

• Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.

• Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed.

• Navigate multiple complex projects across various business units within a client’s organization.

• Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.

• Develop and deliver executive-level presentations summarizing impact, progress, and ROI.

• Proactively monitor customer sentiment, identifying early warning signs of risk.

• Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.

• Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.

• Work closely with engineering, product, and support teams to resolve client challenges efficiently.

• Provide structured feedback to inform the product roadmap and improve the customer experience.

• Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey.

• Drive to increase MAUs, NPS, CSAT, and ARR

We’re looking for a CSM who is passionate about delivering value to clients on a global scale. You’ll solve business problems, support, and develop relationships with H1’s largest accounts. This role will suit a committed, approachable, and strategic individual who will set our clients up for success and growth.

• You’re comfortable getting into the weeds while also managing strategic project work

• You’re a strong communicator and presenter with a drive to own relationships and strategy within a set list of accounts

• You have a track record of success in a results-driven, fast-paced environment

• 3+ years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company

• Bilingual (Spanish & English Required)

• You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience

• You have experience with project management with high priority accounts

This rolepays $90,000 to $105,000 per year, based on experience, plus variable bonus, based on performance, in addition to stock options.

Anticipated role close date: 07/10/2026

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit [h1.co](http://h1.co/) to learn more about us.

H1’s Customer Success team is focused on building deep relationships with existing customers in order to help them implement the H1 platform, drive engagement, and realize value from the data within our solutions.

WHAT YOU'LL DO AT H1

The primary objective of a Customer Success Manager is to be the trusted H1 partner to several of our clients by onboarding users, proactively engaging with customers, identifying account health, being the voice of the customer to internal teams, and delivering value by educating clients on H1 offerings. This role will own clients using one or multiple of our product offerings.

You will:

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.

• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.

• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.

• Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.

• Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed.

• Navigate multiple complex projects across various business units within a client’s organization.

• Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.

• Develop and deliver executive-level presentations summarizing impact, progress, and ROI.

• Proactively monitor customer sentiment, identifying early warning signs of risk.

• Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.

• Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.

• Work closely with engineering, product, and support teams to resolve client challenges efficiently.

• Provide structured feedback to inform the product roadmap and improve the customer experience.

• Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey.

• Drive to increase MAUs, NPS, CSAT, and ARR

We’re looking for a CSM who is passionate about delivering value to clients on a global scale. You’ll solve business problems, support, and develop relationships with H1’s largest accounts. This role will suit a committed, approachable, and strategic individual who will set our clients up for success and growth.

• You’re comfortable getting into the weeds while also managing strategic project work

• You’re a strong communicator and presenter with a drive to own relationships and strategy within a set list of accounts

• You have a track record of success in a results-driven, fast-paced environment

• 3+ years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company

• Bilingual (Spanish & English Required)

• You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience

• You have experience with project management with high priority accounts

This rolepays $90,000 to $105,000 per year, based on experience, plus variable bonus, based on performance, in addition to stock options.

Anticipated role close date: 07/10/2026

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