Customer Success Manager at Coursera

This role is designed for a seasoned relationship manager with at least 8 years of experience in account management or customer success, specifically within the enterprise space. The ideal candidate has a track record of handling high-stakes accounts in the corporate, government, or higher education sectors. You should be comfortable acting as a strategic advisor to executive-level stakeholders, using data to prove ROI and drive platform adoption. While the salary is not specified, Coursera offers a high degree of flexibility; they are a "remote-first" company allowing you to work from home, a hub, or a co-working space. This is a senior-level position where you will have significant influence over customer retention and expansion strategies in the Asia market. Note that this role requires a "road warrior" mindset, with travel expected about 25% of the time to meet clients on-site. **You might be a good fit if you...** * Have 8+ years of experience managing complex B2B relationships and driving renewal rates. * Are highly analytical and can use tools like Looker or Excel to translate usage data into actionable business insights. * Enjoy a "customer-first" builder culture and can work autonomously in a fast-paced EdTech environment. * Are a persuasive communicator capable of leading Executive Business Reviews (EBRs) for C-suite sponsors.