Customer Success Manager at Global Payments

This role is designed for someone with at least a year of customer service or account management experience, specifically within the credit card or payment processing industry. You should be comfortable navigating high-volume pricing negotiations and researching complex root causes for client churn. **What makes it worth a look...** The position includes a predictable quarterly bonus structure of up to $2,000 based on hitting specific KPIs. You also get access to comprehensive benefits like charitable gift matching and worldwide days of service, which is a nice touch for a large fintech company. **You might be a good fit if you...** * Have a solid understanding of interchange rates, fees, and processing statements. * Are comfortable using Salesforce and GSuite to manage a large portfolio. * Enjoy "saving" accounts by negotiating contract extensions and pricing plans. * Can translate technical payment issues into simple solutions for business owners.