Customer Success Manager at SailPoint

This role is ideal for a senior-level professional with a background in consulting or customer success, specifically within the B2B SaaS or Identity Security space. You should be highly adept at managing long-term business relationships and translating technical product capabilities into strategic business value. Since this is an on-site role in London, it’s best suited for someone who thrives in a collaborative office environment and is comfortable with occasional travel (10-25%). A standout feature of this position is that it is **not a quota-carrying sales role**. Instead, success is measured by "Verified Outcomes" and client retention, allowing you to focus deeply on advisory and advocacy work. The structured 30/60/90-day onboarding plan provides a clear roadmap for success, offering strong professional growth as you become a subject matter expert in identity security. **You might be a good fit if you:** * Have experience driving retention for complex technical products (Identity Management or Compliance experience is a plus). * Excel at "consultative selling"—identifying expansion opportunities without the pressure of a direct sales quota. * Can navigate enterprise tools like Salesforce, Gainsight, and Tableau to manage a client portfolio. * Are skilled at mediating between technical delivery teams and non-technical stakeholders to ensure project success.