Customer Success Manager at Junction

This role is designed for a "high-agency" Customer Success professional who thrives in the fast-paced, sometimes ambiguous environment of an early-stage startup (Seed–Series C). You should have 3–6 years of experience managing technical products and be comfortable navigating complex conversations with technical founders and heads of operations alike. Unlike reactive support roles, this position demands a proactive hunter’s mindset for identifying expansion revenue and managing renewals end-to-end. The package is highly competitive, offering a salary up to $140k plus equity and high-end perks like monthly $300 learning stipends and international offsites in locations like Morocco. It is a fully remote role, but you must be physically located in the **EST (US East Coast)** or **GMT** timezone to align with the current team structure. **You might be a good fit if you...** * Enjoy digging into technical products involving APIs and health data integrations. * Are comfortable carrying a commercial quota and leading pricing/upsell negotiations. * Have experience managing a portfolio of 25–40 mid-market or digital health accounts. * Prefer building the "playbook" rather than just following one.