Customer Success Manager at Elsevier

The ideal candidate is a seasoned professional with a background in B2B SaaS or the academic and healthcare sectors. You should have substantial experience managing the full subscription lifecycle, from initial onboarding to driving long-term retention through data-driven health monitoring. **What makes it worth a look...** Elsevier provides significant lifestyle benefits including flexible working hours, sabbaticals, and study assistance. The role offers stability within a global leader in scientific analytics, making it a strong choice for those who value impact in the research and health communities over high-pressure sales environments. **You might be a good fit if you...** * Have managed complex portfolios within Dutch, French, or UK markets. * Are proficient at using Salesforce to track customer health and renewal signals. * Can translate usage data into strategic recommendations for business reviews. * Enjoy collaborating with product teams to turn user feedback into new features.