Customer Success Manager at Zendesk

You're a seasoned professional with over 5 years in Customer Success or CX, ideally holding a Bachelor’s degree in a related field such as Business, Engineering, or Computer Science, and experienced in enterprise technology/SaaS Go-To-Market roles. **What makes it worth a look...** This Senior-level, Full-time Customer Success Manager role at Zendesk is fully remote in Australia, focusing on guiding APAC brands through AI-driven digital transformation. You'll act as the 'CEO' of your customer portfolio, driving adoption of Zendesk's AI and automation suite while identifying expansion opportunities. **You might be a good fit if you...** * Have 5+ years in Customer Success or CX, with experience in enterprise tech/SaaS GTM roles. * Possess hands-on experience driving adoption of cloud-based or AI-powered solutions. * Are skilled in using Customer Success tools like Gainsight and performing quantitative analysis. * Have a commercial mindset to connect product features to revenue drivers.