This role is ideal for a senior Customer Success professional with deep roots in the multifamily housing or PropTech industries. The company is specifically loo
Work type: remote
Location: Remote
Salary: $30,000/yr
Type: Full-time
This role is ideal for a senior Customer Success professional with deep roots in the multifamily housing or PropTech industries. The company is specifically looking for someone who understands revenue management and pricing strategies to manage their "Daylight" product portfolio. You should be comfortable translating complex data insights into ROI for executive-level stakeholders and asset managers. As a remote-first, profitable company with $30MM in funding, this position offers high stability and a "no a**holes" culture. The benefits package is comprehensive, featuring 100% company-paid disability and life insurance, pet insurance, and high-energy in-person offsites to balance the remote work. **You might be a good fit if you:** * Have 5+ years of experience in SaaS account management or consulting. * Possess a strong background in multifamily revenue management or asset management. * Are a "data storyteller" who can explain pricing efficiency to property owners. * Thrive in a remote environment but value high-performing, collaborative teams.
We’re Changing the PropTech Industry
We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.
We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no aholes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.
While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.
About Our Products
[ApartmentIQ](https://www.apartmentiq.io/) is the all-in-one data platform powering smarter decisions across multifamily—covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, [MavenAI](https://www.hiremaven.ai/), delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.
The Role
As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers. You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process, all while being an advocate for our customers. Working closely with our customers, you will gain insight into their unique objectives and challenges, and you’ll craft personalized responses and plans that cater to varying levels of needs from our customers.
You will be responsible for ensuring our customers are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets.
Responsibilities:
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.