Customer Success Manager at ServiceTitan

This role is designed for an experienced Customer Success or Account Management professional who excels in high-volume environments (managing ~100 accounts). The ideal candidate is a proactive communicator who enjoys phone-based engagement and has a knack for "re-selling" value to ensure renewals and growth. While listed as senior-level, the requirement of 2+ years of experience makes this accessible for rising talent with a strong grasp of SaaS ROI and data-driven account health monitoring. As a fully remote position for residents of Ontario, Canada, the role offers significant flexibility and a comprehensive benefits package, including an RSP match and unique perks like $20k in adoption reimbursement. You will join an environment that prioritizes autonomous work and career development through structured leadership training and peer recognition programs. **You might be a good fit if you...** * Thrive in a fast-paced setting and can manage a large book of business without losing attention to detail. * Are comfortable navigating difficult de-escalation conversations and turning them into loyalty-building opportunities. * Have experience using tools like Gainsight, Salesforce, and Tableau to track customer health. * Can work West Coast hours (PST/MST) while living in Ontario.