Customer Success Manager at Contentsquare

**Who this is for** This role is for a seasoned Customer Success professional based in the Southeastern U.S. who thrives on managing complex enterprise accounts

Work type: remote

Location: Charlotte, North Carolina | Raleigh, North Carolina | Greensboro, North Carolina | Atlanta, Georgia | Miami, Florida | Orlando, Florida | Tampa, Florida | Jacksonville, Florida | Fort Lauderdale, Florida

Salary: $55 – $62/hr

Type: Full-time

Summary

**Who this is for** This role is for a seasoned Customer Success professional based in the Southeastern U.S. who thrives on managing complex enterprise accounts and building long-term, value-driven partnerships within the digital experience analytics space. **Key highlights** You will serve as the primary strategic partner for your clients, driving product adoption, managing the full customer lifecycle, and collaborating with cross-functional teams to identify upsell opportunities and ensure successful contract renewals. **You might be a good fit if you...** - Possess a proven track record of managing and retaining a portfolio of enterprise-level clients. - Are skilled at articulating ROI and business value to executive-level stakeholders. - Have experience utilizing data-driven insights to develop and execute strategic success plans. - Excel at navigating large, distributed organizations and managing change within complex digital ecosystems.

Job Description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts.Any communication from our in house Talent Acquisition team will only ever come from our[contentsquare.com](http://contentsquare.com/)or@contentsquare-ext.comdomain.For more information, visit our careers blog.About the job:

Are you willing to develop long-term client relationships? To help companies achieve their business goals by having more human digital experiences? We are looking for a highly motivated Senior Customer Success Manager (CSM) to join the Enterprise Success team in the Southeast.

You will handle a portfolio of enterprise customers and be a central point of contact for the customer during the entire lifecycle of their usage of the Contentsquare solutions. As a trusted advisor, facilitator, advocate and coach, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare partnership, ultimately translating into retention and upsell of the client’s contract. CSMs build and maintain positive relationships with multiple contacts within the assigned customers, including executive roles.

The CSM is also responsible for driving adoption and utilization of the product by their customer base, working closely with professional services teams to design bespoke adoption and value strategies. They also work closely with the Sales teams to help drive renewals to a successful completion, and find meaningful upsell opportunities to leverage the full breadth of our platform.

Ultimately, the CSM owns the customer’s post-sales experience and serves as a partner center point for issues that impact the customer’s success, in collaboration with other internal teams (Product, Marketing, Support, Engineering, etc.).

### What you’ll do:















### What you’ll need to succeed:











About the job:

Are you willing to develop long-term client relationships? To help companies achieve their business goals by having more human digital experiences? We are looking for a highly motivated Senior Customer Success Manager (CSM) to join the Enterprise Success team in the Southeast.

You will handle a portfolio of enterprise customers and be a central point of contact for the customer during the entire lifecycle of their usage of the Contentsquare solutions. As a trusted advisor, facilitator, advocate and coach, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare partnership, ultimately translating into retention and upsell of the client’s contract. CSMs build and maintain positive relationships with multiple contacts within the assigned customers, including executive roles.

The CSM is also responsible for driving adoption and utilization of the product by their customer base, working closely with professional services teams to design bespoke adoption and value strategies. They also work closely with the Sales teams to help drive renewals to a successful completion, and find meaningful upsell opportunities to leverage the full breadth of our platform.

Ultimately, the CSM owns the customer’s post-sales experience and serves as a partner center point for issues that impact the customer’s success, in collaboration with other internal teams (Product, Marketing, Support, Engineering, etc.).

### What you’ll do:















### What you’ll need to succeed:










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