Customer Success Manager at Observe.AI

**Who this is for** This role is for an experienced Customer Success Manager with at least 4 years of SaaS client ownership, ready to drive product adoption and retention for SMB and Mid-Market segments. You should be someone who thrives in ambiguous, fast-paced startup environments and can strategically align product usage with customer business needs. **What makes it worth a look** It offers the chance to build out the Customer Success organization within a rapidly growing AI platform, providing significant impact and growth potential. The company also emphasizes continuous learning and professional development through a dedicated fund. **You might be a good fit if you...** * Have a proven track record of handling customer retention and identifying upsell/cross-sell opportunities. * Are adept at monitoring customer health and using data to inform actions throughout the customer journey. * Can confidently conduct executive-level Quarterly Business Reviews to showcase value. * Enjoy advocating for customer needs while also guiding them on new feature adoption.