Customer Success Manager at ServiceTitan

This role is designed for a seasoned customer success professional who thrives in a high-volume environment, managing approximately 100 accounts. It is ideal for someone with 2+ years of experience in customer-facing roles, specifically those who understand how to drive ROI and business outcomes for B2B clients. Since this is a remote-first position for talent in Ontario, the ideal candidate is a self-starter who is comfortable working PST/MST hours. The position offers a robust benefits package, including an RSP match, comprehensive medical/dental, and unique perks like $20k for adoption reimbursement and maternity support. You’ll have significant autonomy over your book of business, with opportunities for career growth through structured leadership training and a "flextime" policy that prioritizes work-life balance over rigid schedules. **You might be a good fit if you...** * Have a track record of managing churn and de-escalating complex customer issues. * Are comfortable "re-selling" product value to ensure long-term revenue retention. * Possess strong data-driven skills to analyze customer health using tools like Salesforce, Gainsight, or Tableau. * Experience passion for phone-based interaction and proactive relationship building.