Customer Success Manager at Eptura

Ideal for a senior-level customer success professional with proven experience managing a book of business and a strong understanding of Customer Success as a discipline. **What makes it worth a look...** This is a full-time, fully remote Senior Customer Success Manager role with Eptura. The company offers a comprehensive benefits package including health, dental, and vision insurance, generous annual leave, life insurance, and a robust retirement savings plan with RRSP matching. **You might be a good fit if you...** * Bring proven experience managing a book of business and a strong understanding of Customer Success metrics such as Gross Retention and Net Retention. * Are data-savvy and comfortable identifying trends and patterns to inform customer strategies. * Are familiar with leading Customer Success platforms and CRM tools like Salesforce, ChurnZero, Planhat, or Gainsight.