This role is designed for a seasoned Customer Success professional with at least 5 years of experience managing complex enterprise accounts, specifically within
Work type: remote
Location: Remote
Salary: $100,000/yr
Type: Full-time
This role is designed for a seasoned Customer Success professional with at least 5 years of experience managing complex enterprise accounts, specifically within the Health Tech or Pharmaceutical sectors. You should be someone who is comfortable navigating technical workflows and APIs while simultaneously building relationships with C-suite executives to drive account expansion and renewals. As a senior-level, remote-first position at a well-funded AI startup (backed by $100M+ from GV and a16z), this role offers high impact and professional growth. You will own the entire lifecycle of Fortune 50 healthcare accounts, influencing the product roadmap for cutting-edge agentic AI. Benefits include a competitive salary with equity, a wellness stipend, and a collaborative mission-driven culture. **You might be a good fit if you:** * Have a background in Health Tech or consulting with a focus on pharmaceutical manufacturers. * Possess "workflow empathy"—the ability to understand integrated tech stacks and translate technical features into business value. * Are a "growth-minded" CSM who proactively identifies expansion opportunities rather than just managing renewals. * Thrive in fast-paced environments where you act as the primary advocate for the customer across Product and Engineering teams.
Help Build the Future of Healthcare AI
Infinitus is AI communications in service of patients.
Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources.
Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.
The Mission
At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.
Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named toFast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.
At Infinitus, you will:
We sit at the intersection of healthcare and agentic AI communications -- a space where technology must meet real-world clinical, administrative, and operational demands. This role gives you the opportunity to shape how our products are adopted and used in critical environments, influence product direction, drive meaningful value for customers, and grow professionally in a high-impact, mission-driven team.
Why You’ll Love It Here
Please Note: the following benefits are for salaried employees
Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.