Customer Success Manager at MySigrid

This role is designed for a seasoned professional with at least one year of supervisory experience in customer service or client success, specifically within the executive assistant or virtual staffing industry. You will act as a bridge between high-touch clients and their dedicated assistants, balancing account management with internal staff coaching and quality audits. **What makes it worth a look...** The hybrid setup offers significant flexibility, requiring only one monthly in-person meeting at their Metro Manila hubs while providing reimbursements for your home internet. The benefit package is robust for the region, including HMO coverage for you plus two dependents and clear pathways to transition into other areas of the business as it scales. **You might be a good fit if you...** * Have experience managing a team of direct reports in a service-led environment. * Feel comfortable performing "mailbox health checks" and auditing SOP compliance. * Can pivot from resolving client complaints to conducting sales calls for account growth. * Are disciplined enough to manage remote staff productivity and task scheduling.