Customer Success Manager at SailPoint

This role is designed for a seasoned relationship manager with a strong technical aptitude, specifically within the identity management or cybersecurity space. The ideal candidate has an executive presence and a background in strategic consulting, as you will be acting as a business advisor rather than a salesperson. While you’ll identify growth opportunities, your primary objective is client health and long-term retention. A standout feature of this position is that it is **not a quota-carrying sales role**, allowing you to focus entirely on customer advocacy and ROI without the pressure of a hard sales target. You’ll be working with IdentityIQ, a market-leading product, and providing high-level strategic updates directly to senior management. The role involves moderate travel (10-25%) to build deep, trust-based relationships with your assigned accounts. **You might be a good fit if you...** * Have extensive experience managing high-touch client accounts at a senior level. * Can translate complex technical challenges (like compliance or access management) into clear business value for non-technical stakeholders. * Are proactive in identifying "red flags" in account health, such as changes in client goals or competitor activity. * Possess a strong work ethic and enjoy taking full ownership of customer issues until they are resolved.