Customer Success Manager at Eptura

You're a seasoned Customer Success professional with a proven track record in managing a portfolio of accounts and a strong understanding of customer success as a discipline. **What makes it worth a look...** This fully remote, Senior-level Customer Success Manager role at Eptura is a great opportunity for someone looking to transform workplace technology. They offer comprehensive benefits including health, dental, vision, pet insurance, income protection, and a 401k with a company match. **You might be a good fit if you...** * Are familiar with leading Customer Success platforms and CRM tools like Salesforce, ChurnZero, Planhat, or Gainsight. * Understand and can influence key Customer Success metrics such as Gross Retention, Net Retention, CSAT, and health scores. * Have experience translating customer business use cases into product solutions. * Are comfortable identifying trends and patterns in data to inform customer strategies.