Customer Success Manager at MongoDB

This role is designed for a seasoned professional with more than five years of experience in Customer Success or Account Management within the tech space. The ideal candidate possesses a strong technical aptitude and a genuine curiosity about database and infrastructure technology. Since this is a senior-level position in Dublin, you should be comfortable acting as a strategic advisor to C-suite executives while maintaining an "owner" mindset to build and refine internal processes. A major highlight of this position is the hybrid work model in Dublin, offering a balance between remote flexibility and in-person collaboration. You will act as the account team leader, bridging the gap between Sales, Engineering, and Professional Services. For those looking for career growth, the role includes leadership responsibilities like mentoring new hires and influencing the product roadmap for a market-leading data platform. **You might be a good fit if you...** * Have 5+ years of experience managing complex B2B customer portfolios. * Are comfortable navigating technical conversations regarding cloud, infrastructure, or databases. * Enjoy high levels of autonomy and building "from scratch" when processes aren't yet defined. * Excel at de-escalating critical issues and translating customer feedback into product requirements.