**Who this is for** This role is for a proactive and customer-centric Senior-level Customer Success Manager eager to drive value for midmarket clients in the co
Work type: hybrid
Location: New York City, NY
Salary: $130,000 – $180,000/yr
Type: Full-time
**Who this is for** This role is for a proactive and customer-centric Senior-level Customer Success Manager eager to drive value for midmarket clients in the construction tech space. If you thrive in ambiguous environments and excel at managing the customer lifecycle, PermitFlow is looking for you. **Key highlights** PermitFlow is an AI company transforming the construction industry. As a Customer Success Manager, you'll be instrumental in ensuring client satisfaction, renewal, and growth. This hybrid role in NYC involves collaborating with operations, product, and sales teams to enhance the customer experience. **You might be a good fit if you...** - Have 3+ years of experience managing midmarket customers at early-stage tech startups. - Can translate product usage data into actionable insights for customer success and ROI. - Possess strong analytical skills and are comfortable using BI dashboards. - Demonstrate excellent communication and negotiation skills, with presentation capabilities.
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our [Series B,](https://www.permitflow.com/blog/permitflow-series-b) from top-tier investors including Accel, [Kleiner Perkins](https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/), Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We are seeking NYC-based candidates or those open to relocation to NYC.Role OverviewPermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you’ll be responsible for driving value across your customer base from onboarding through renewal. This role requires a proactive team player who thrives in ambiguity and takes a customer-first approach, balancing the needs of our customers’ businesses with PermitFlow’s strategic priorities.
What You'll Do