Customer Success Manager at Informed K12

This role is designed for a seasoned professional with a background in education technology or enterprise account management. Ideal candidates are "people people" who are equally comfortable navigating complex bureaucracies and technical workflows. Since this is a senior-level position, you should have a proven track record of managing high-value relationships and driving renewals within the public sector or K-12 space. The position offers the freedom of a fully remote work environment, specifically for residents of California or Texas. You will play a pivotal role in a mission-driven company that digitizes school district operations, meaning your work has a direct impact on the efficiency of public education. As a senior hire, you’ll likely have the opportunity to influence strategy and mentor others as the team scales. **You might be a good fit if you...** * Have significant experience managing large, complex B2B or government accounts. * Are located in California or Texas and enjoy working autonomously from home. * Enjoy "unsticking" clients by solving technical hurdles and improving their internal processes. * Can translate complex software features into tangible value for non-technical stakeholders.