Customer Success Manager at ServiceTitan

This role is ideal for a mid-to-senior level customer success professional with 2+ years of experience who enjoys high-volume account management. You should be comfortable managing a portfolio of approximately 100 accounts, acting as a strategic partner to help business owners maximize their ROI through software adoption. The position offers excellent flexibility as a fully remote role with a focus on work-life balance through flextime and comprehensive wellness benefits. Notably, the package includes a base salary plus commission, equity, and significant family-support perks like fertility and adoption reimbursement. **You might be a good fit if you:** * Thrive in a fast-paced environment and enjoy phone-based customer interactions. * Have experience with "re-selling" value and handling difficult de-escalation scenarios. * Are comfortable working Pacific or Mountain Standard Time (PST/MST) hours. * Are proficient in tools like Salesforce, Gainsight, or Tableau to track account health.