Customer Success Manager at Elsevier

This senior-level role is built for a SaaS veteran with a background in publishing who understands how to manage complex accounts throughout the entire post-sales lifecycle. You should be someone who enjoys the technical side of onboarding but is equally comfortable analyzing data to find cross-sell and upsell opportunities. **What makes it worth a look...** The total cash compensation is quite strong for a CSM role, reaching up to $152k when including the variable pay mix. It offers a remote-friendly setup for residents of several Western states and includes specific country-level benefits through the RELX group. **You might be a good fit if you...** * Have significant experience driving renewals and expansion within a SaaS environment. * Are comfortable navigating an international matrixed organization. * Can deliver high-level ROI presentations to executive stakeholders and end-users. * Have a degree and prior experience specifically with information analytics or research portfolios.