Customer Success Manager at compa

This role is ideal for a senior Customer Success professional (4+ years) who thrives at the intersection of AI technology and enterprise HR. You should have a s

Work type: hybrid

Location: Orange County HQ | Denver Office | San Francisco

Salary: $125,000 – $175,000/yr

Type: Full-time

Summary

This role is ideal for a senior Customer Success professional (4+ years) who thrives at the intersection of AI technology and enterprise HR. You should have a strong background in B2B SaaS, specifically managing high-value accounts like the Fortune 500 companies in their portfolio. If you have "builder" DNA and enjoy creating playbooks from scratch for a new product category, this is a prime opportunity. The standout feature of this position is the chance to lead the rollout of cutting-edge AI Agent products for world-class clients like NVIDIA and OpenAI. The compensation is highly competitive ($125k–$175k), and the role offers significant influence over the product roadmap. While the company prioritizes in-person collaboration at their Orange County, Denver, or SF hubs, the hybrid structure provides a balance of flexibility and high-impact teamwork. **You might be a good fit if you...** * Have experience with AI agents, LLMs, or complex human capital management (HCM) systems. * Are comfortable acting as a strategic advisor to C-suite and Total Rewards executives. * Enjoy digging into data using Excel or Google Sheets to prove ROI and drive product adoption. * Want to be an early, influential member of a fast-growing, venture-backed startup.

Job Description

### About Compa

Compa is a venture-backed AI startup revolutionizing the future of compensation.

In a dynamic job market with hiring challenges, accountability, and the rise of AI, companies need the best data to stay ahead of industry changes, competition, and costs. Compa has developed the premier real-time compensation data platform, delivering top-tier compensation intelligence to leading enterprise teams.

Compa is a compensation intelligence company built to augment enterprise compensation teams in the era of AI.

Our customers include the world’s biggest companies: NVIDIA, Stripe, DoorDash, Open AI, TMobile, Moderna, Workday, Ulta, Target, and more.

Locations:

Compa headquarters are located in Irvine, California, with growing sites in Denver, Colorado and San Francisco, California. We’re a collaborative, curious, and driven team that values transparency, ownership, and continuous learning and prioritizing in person work where possible.

The Role:

We are seeking a Customer Success Manager to partner with our largest enterprise customers to increase adoption, usage, and long-term value from our AI Agents products. Acting as a trusted advisor, you will build deep, strategic relationships, develop customer playbooks, and design tailored success strategies that help customers get the most out of Compa data and agents capabilities. You’ll proactively own the success of our newest, leading-edge AI Agents product, working directly with Compa’s top enterprise customers to drive product use at scale. Success in this role is measured by increased product adoption, expanded use cases, and ensuring customers can clearly realize and articulate the value of our AI Agents products.

### Key Responsibilities

Accelerate Agents Customer Onboarding & Time-to-Value

• Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.

• Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.Proactive Drive of Ongoing Customer Value

• Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows, and leading targeted enablement, success plans, and optimization initiatives that increase day-to-day usage, stickiness, and measurable customer outcomes from Compa’s AI Agents.

• Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.

• Share relevant peer examples and emerging best practices to continuously inspire new ways customers can extract value from Compa’s AI Agents products.

• Develop a strong understanding of each customer’s business, goals, and challenges through curiosity, empathy, and active listening.

• Act as a strategic advisor, aligning Compa’s data and agents to the areas where they can deliver the greatest business impact.

• Build strong cross-functional relationships across Sales, Product, and Engineering, acting as a diplomatic connector who elevates collaboration and helps level up the Compa team through shared customer insight and best practices.

• Gather, clarify, and prioritize customer feedback by translating business needs into actionable product insights.

• Partner closely with internal teams to advocate for customer-driven improvements and help shape the future of the Compa’s AI Agent products.

• 4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting

• Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.

• Experience designing customer programs, playbooks, or onboarding processes from the ground up.

• Comfort working directly with customers and prospects in both technical and advisory capacities.

• Strong communication skills and comfort advising customers on complex and technical topics.

• Ability to work independently, and proactively drive outcomes with limited oversight.

• Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.

• Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.

• Must have strong curiosity, be empathetic, and show diplomacy.

• 5+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting

• Previous work in Compensation, Total Rewards, Human Resource analytics, or People Systems in a B2B SaaS environment.

• Sound understanding of all elements of compensation (base, incentives, equity), HR systems and how they interact.

• Experience translating customer feedback into product influence or roadmap input.

• Demonstrated ability to work directly with C-suite and senior executive stakeholders.

View this job on nocollar jobs