You are a seasoned professional with two to four years of experience in account management or B2B SaaS who is comfortable juggling a large portfolio of about 10
Work type: remote
Location: US Remote
Salary: $20,000/yr
Type: Full-time
You are a seasoned professional with two to four years of experience in account management or B2B SaaS who is comfortable juggling a large portfolio of about 100 clients. You thrive in high-volume environments and have a knack for tracking account health using data-driven insights. **What makes it worth a look...** ServiceTitan offers a base salary between $71,800 and $96,100 per year plus equity and bonuses for this fully remote role. Their benefits package is substantial, including company-paid medical and vision, a 401k match, and up to $20,000 in fertility services coverage. **You might be a good fit if you...** * Have documented experience using Salesforce to manage customer accounts. * Possess a proven track record managing commercial renewal cycles and risk identification. * Have worked with Gainsight or similar customer success platforms. * Understand the operational workflows of field service or commercial cleaning industries.
# Client Success Manager – Aspire
## Who We Are
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses, enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders across the US and Canada, our solutions empower clients to make better business decisions. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
## Ready to Make Your Career Move?
The Client Success Manager (CSM) at Aspire is a trusted advisor and platform partner to a high-volume portfolio of clients in our Corporate segment. You will own the full client relationship from onboarding graduation through renewal, driving adoption, retention, and expansion across your book of business. Success in this role requires equal parts operational discipline and relationship depth. You'll build genuine partnerships with clients, drive meaningful adoption and expansion, and use structured playbooks and data to keep your portfolio healthy and growing.
This is a fast-paced, high-volume role. The best CSMs in this seat thrive on managing complexity, take genuine pride in client outcomes, and bring a structured, data-informed approach to a large portfolio without sacrificing relationship quality.
## What You'll Do
Account Ownership Serve as the primary point of contact for approximately 100 Corporate segment clients. Manage your book proactively, using health scores, engagement signals, and account data to prioritize your time and outreach rather than defaulting to whoever is loudest.
Relationship Management Build multi-threaded relationships across your portfolio, connecting consistently with both day-to-day users and decision-makers. Establish mutual success plans that define success in the client's own terms (time saved, money saved, workflow improvements) and check in against those milestones regularly.
Value Delivery and Retention Establish a value baseline early in each client relationship, document where they start, and track progress over time. Develop the habit of connecting every meaningful interaction back to a core value driver. Support and contribute to the renewal motion by keeping value documentation current and building a clear, defensible value narrative for each account.
Feature Adoption and Product Expertise Drive adoption of Aspire's core product modules and guide clients toward usage depth that maps to their specific workflows and outcomes. Translate platform capabilities into client-specific value, not abstract feature descriptions. Stay current on product updates and complete certifications proactively.
Risk Management and Churn Prevention Monitor account health and escalate risk signals early. Use established playbooks to create action plans for at-risk accounts. Come to your manager with context and a proposed path forward, not just the problem.
Expansion and Growth Identify natural expansion signals within your book and surface them to your manager with a point of view. Support the commercial motion by flagging opportunities for additional services and contributing to CSQL pipeline.
Cross-Functional Collaboration Partner closely with Sales, Implementation, Product, and Support to ensure clients are well-served across their lifecycle. Surface client feedback in a timely, specific, and constructive way. Participate in business reviews and represent the voice of the client internally.
Data and CRM Hygiene Maintain accurate, up-to-date records in Salesforce. Use data to inform your outreach strategy, track success metrics, and document risk and opportunity across your portfolio.
## What You'll Bring
This position is fully remote.TBD
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,800 USD - $96,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.