Customer Success Manager at MongoDB

This role is ideal for a seasoned Customer Success professional with at least 5 years of experience in technical account management or client services. While you don’t need to be a database expert on day one, you must have a high technical aptitude and a genuine curiosity about cloud infrastructure. It’s a senior-level position perfect for "builders" who enjoy creating new processes and navigating the ambiguity of a rapidly evolving product ecosystem. The position offers a broad salary range ($71k – $139k) supplemented by equity and a robust benefits package, including 20 weeks of parental leave and fertility assistance. You’ll have significant visibility, leading executive business reviews with C-suite clients and acting as a bridge between customers and product engineering. Note that this is a hybrid role requiring presence in either the Austin or San Francisco offices. **You might be a good fit if you:** * Have 5+ years of experience managing complex, high-growth customer portfolios. * Thrive in autonomous environments where you are expected to make high-stakes decisions and build your own "playbook." * Are comfortable translating technical concepts (like cloud-native databases) into business value for executives. * Are bilingual in Spanish or Portuguese (this is a competitive plus).