Customer Success Manager at Zendesk

This role is designed for a seasoned professional with at least five years of experience in enterprise SaaS or technical account management. You should be comfortable acting as a strategic consultant who can explain complex AI integrations and ROI to technical stakeholders. **What makes it worth a look...** The major draw here is the chance to work at the center of the AI-powered CX shift. While the listing mentions a hybrid schedule in São Paulo, it offers high-level ownership of the customer lifecycle and deep exposure to cutting-edge automation tools. **You might be a good fit if you...** * Have a solid background in GTM roles or solutions engineering for enterprise software. * Are proficient with Gainsight and comfortable using data to forecast renewals. * Can navigate technical conversations about solution architecture and API integrations. * Genuinely enjoy moving from tactical troubleshooting to high-level strategic planning.