Customer Success Manager at Gitlab

This role is ideal for a seasoned Customer Success professional who possesses a strong technical foundation in the software development lifecycle. Beyond typical account management, the ideal candidate understands the nuances of Git branching strategies, CI/CD pipelines, and DevSecOps. You should be comfortable acting as a technical advisor for large organizations, translating complex product usage data into strategic growth plans. The position offers significant geographic flexibility as a fully remote role in North America, with a broad salary range reaching up to $166,500 plus potential incentive pay. GitLab is a pioneer in remote-first culture and AI integration, providing unique perks like a growth and development fund, home office support, and a high-performance environment where you’re encouraged to use AI to multiply your productivity. **You might be a good fit if you...** * Have experience driving post-sales adoption for technical SaaS products. * Can speak fluently with developers about version control and deployment workflows. * Enjoy leading workshops and building "Centers of Excellence" for enterprise clients. * Are comfortable working asynchronously in a globally distributed, remote-first team.