Customer Success Manager at Gitlab

This role is ideal for a seasoned Customer Success professional who possesses a strong technical foundation in the software development lifecycle. Beyond typica

Work type: remote

Location: Remote, North America

Salary: $77,700 – $166,500/yr

Type: Full-time

Summary

This role is ideal for a seasoned Customer Success professional who possesses a strong technical foundation in the software development lifecycle. Beyond typical account management, the ideal candidate understands the nuances of Git branching strategies, CI/CD pipelines, and DevSecOps. You should be comfortable acting as a technical advisor for large organizations, translating complex product usage data into strategic growth plans. The position offers significant geographic flexibility as a fully remote role in North America, with a broad salary range reaching up to $166,500 plus potential incentive pay. GitLab is a pioneer in remote-first culture and AI integration, providing unique perks like a growth and development fund, home office support, and a high-performance environment where you’re encouraged to use AI to multiply your productivity. **You might be a good fit if you...** * Have experience driving post-sales adoption for technical SaaS products. * Can speak fluently with developers about version control and deployment workflows. * Enjoy leading workshops and building "Centers of Excellence" for enterprise clients. * Are comfortable working asynchronously in a globally distributed, remote-first team.

Job Description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our [values](https://handbook.gitlab.com/handbook/values/) and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software.

Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

## An overview of this role

As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.

## What you’ll do

Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.

Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.

Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.

Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.

Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.

Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

## What you’ll bring

Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.

Background in customer success, professional services, technical account management, or a related function with direct customer engagement.

Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.

Knowledge of the software development lifecycle, including typical development pipelines and tooling.

Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.

Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.

Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

## About the team

The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives.

#LI-DNI

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range
$77,700—$166,500 USD

#### How GitLab Supports Full-Time Employees

[Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)

[Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/paid-time-off/)

[Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)

[Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)

[Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)

[Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

[Home office](https://handbook.gitlab.com/handbook/finance/expenses/#equipment) support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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