Customer Success Manager at MongoDB

This role is designed for a senior customer success professional with 5+ years of experience who thrives in technical, fast-paced environments. The ideal candidate has an entrepreneurial mindset and feels comfortable navigating ambiguity while acting as a strategic advisor to C-suite executives and developers alike. While database expertise is a plus, a strong aptitude for learning complex cloud and infrastructure concepts is essential. A major highlight of this position is the hybrid working model in London, offering a balance of remote work and in-person collaboration. As a senior-level hire, you will have a direct hand in shaping the Customer Success program, mentoring new team members, and influencing the product roadmap by acting as a bridge between strategic customers and engineering teams. **You might be a good fit if you...** * Have 5+ years of experience in Customer Success or Account Management within the tech space. * Are comfortable leading high-stakes executive business reviews and de-escalating technical outages. * Enjoy building new processes from scratch rather than just following a manual. * Are based in London and looking for a hybrid work environment.