Customer Success Manager at Harbor Compliance

This role is ideal for a mid-to-senior level professional with at least 3 years of experience in B2B Customer Success or Account Management. It’s a perfect fit for someone who enjoys "owning" the customer lifecycle—balancing high-touch relationship building with data-driven retention strategies. You should be comfortable navigating complex business licensing topics and using CRMs to track health scores and growth opportunities. The position offers the freedom of a fully remote, U.S.-based work environment with a steady 40-hour week. While the base salary is $60k–$75k, the role offers additional earning potential through discretionary bonuses or commissions. You'll join a high-growth company recognized by Inc. 5000, providing a stable yet evolving environment with great perks like flexible PTO and education reimbursement. **You might be a good fit if you...** * Have a proven track record of maintaining gross retention rates above 90% in a B2B SaaS or services setting. * Enjoy "hunting" for upsell opportunities within your existing book of business to drive net revenue. * Are highly skilled at de-escalating frustrated clients and turning them into long-term advocates. * Professionalize your workflow using tools like Salesforce, HubSpot, or Gainsight.