Customer Success Manager at MongoDB

This role is designed for a seasoned professional with at least 5 years of experience in Customer Success or Account Management within the tech sector. The ideal candidate isn't just a relationship builder; they are someone with a genuine "mind for technology" who can navigate complex cloud and database conversations. Because this is a senior-level position, you'll be expected to operate with high autonomy, leading strategic account plans and interfacing directly with C-suite executives for some of the company's most growth-oriented customers. Based in Sydney with a hybrid work arrangement, this position offers the chance to act as an "entrepreneurial" leader within a globally recognized data platform. You will have a direct hand in shaping the product roadmap by funneling field insights back to engineering. A major highlight is the influence you’ll have over the local team, including interviewing new hires and mentoring peers, making it an excellent step for someone looking to solidify their leadership profile without necessarily moving into people management yet. **You might be a good fit if you...** * Have 5+ years of experience managing complex client portfolios in a B2B SaaS or infrastructure environment. * Can comfortably de-escalate technical crises, such as outages, while maintaining executive-level trust. * Enjoy "building from scratch" and creating new processes rather than just following a manual. * Have prior exposure to (or a strong desire to master) database architecture and cloud ecosystems like AWS, Azure, or GCP.