Customer Success Manager, Europe at Linear

### Who this is for This role is perfect for a senior-level Customer Success professional with at least 4 years of experience in technical, SaaS-focused environments. You should be deeply familiar with product development workflows and comfortable navigating a fast-paced startup culture. Since the product is developer-centric, a background in developer tools or working closely with engineering teams is a significant advantage. ### Key highlights The position offers a unique "remote-first with a hub" hybrid model, requiring 2–3 days a week in the London office for high-touch collaboration. Linear is known for high "software craftsmanship," and the compensation reflects that with competitive salary, equity with employee-friendly terms, and extensive perks like 5 weeks of vacation and 4 months of parental leave. ### You might be a good fit if you... * Have a technical mindset and can comfortably discuss APIs and custom integrations with customers. * Thrive in "early-stage" environments where you help build the foundation and playbooks from scratch. * Enjoy being the "voice of the customer," turning user pain points into actionable product feedback for engineering teams. * Are based in London and value in-person collaboration while maintaining remote flexibility.