Customer Success Manager, German Speaker at MongoDB

This role is designed for a seasoned professional with at least 5 years of experience in Customer Success or Account Management within the tech sector. The ideal candidate is someone who balances a strong technical curiosity with high-level business acumen, as you will be managing strategic growth accounts. Since this position requires serving the German market, full bilingual proficiency in German and English is mandatory. A standout aspect of this role is its "remote-first" nature in Stuttgart, offering high autonomy and an entrepreneurial environment where you are encouraged to build new processes. You will act as a bridge between customers and product engineering, directly influencing the future roadmap of a leading AI-era database platform. As a senior-level hire, you will also play a leadership role in interviewing and mentoring new team members. **You might be a good fit if you...** * Have 5+ years of experience managing complex B2B client relationships in a technical environment. * Are comfortable navigating "high ambiguity" and making executive-level decisions autonomously. * Possess a strong interest in database, cloud, or infrastructure technology (though they will train you on the specifics). * Enjoy a mix of strategic account planning, technical troubleshooting, and in-person executive business reviews.