Customer Success Manager, German Speaker at MongoDB

This role is designed for a seasoned professional with at least 5 years of experience in Customer Success or Account Management, specifically within the tech sector. The ideal candidate is someone who is fluently bilingual in English and German and possesses a strong technical aptitude. You should be comfortable navigating the "gray areas" of a growing program, acting with high autonomy to lead account teams across Sales, Solutions Architecture, and Professional Services. The position offers a unique "entrepreneurial" environment where you aren't just following a playbook—you’re helping to build it. Based in Dublin or Munich, you will work in a hybrid model that balances in-person collaboration with strategic remote work. As a senior-level hire, you will have a direct impact on the product roadmap by acting as the primary link between global customers and engineering teams, while also mentoring junior team members. **You might be a good fit if you...** * Are 100% fluent in both **English and German** (required). * Have a 5+ year track record managing high-growth or strategic enterprise accounts. * Are comfortable discussing technical concepts like databases, cloud infrastructure, or SaaS architecture. * Thrive in environments requiring proactive de-escalation and C-suite level communication.