Customer Success Manager (Japan) at Elsevier

Elsevier is looking for a bilingual professional with a solid background in SaaS or B2B account management to manage their Japanese customer base. You should have deep experience with the subscription lifecycle and the ability to turn product usage data into strategic advice for research and academic institutions. **What makes it worth a look...** The role offers significant stability with an average employee tenure of nine years and includes local benefits like study assistance and sabbaticals. There is genuine flexibility in daily hours, and you will be working for one of the most established names in global academic and healthcare data. **You might be a good fit if you...** * Are fluent in both written and spoken Japanese and English. * Have handled post-sale onboarding and retention strategies for complex B2B products. * Are comfortable using Salesforce to track customer health and documentation. * Can translate analytics into actionable success plans for high-level stakeholders.