Customer Success Manager, Mid-Market at Greenhouse

**Who this is for** This role is for a customer-focused individual passionate about helping companies improve their hiring processes through Greenhouse's platfo

Work type: remote

Location: Anywhere in Ireland

Type: Full-time

Summary

**Who this is for** This role is for a customer-focused individual passionate about helping companies improve their hiring processes through Greenhouse's platform. If you excel at building relationships, teaching users, and solving problems, you'll thrive here. **Key highlights** You'll be the main point of contact for mid-market clients, ensuring they achieve success with Greenhouse. This involves understanding their goals, demonstrating product value, and acting as a liaison between customers and internal teams. **You might be a good fit if you...** - Have 3+ years of experience in customer success or talent acquisition. - Possess strong written and verbal communication skills, with excellent objection handling. - Have experience in B2B/SaaS environments and ideally the HR/TA industry. - Are a collaborative team player who can see the big picture.

Job Description

Our [mission](https://www.greenhouse.com/mission) at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Mid-MarketCustomer Success Managerto join our team!
Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organization by transforming the way they hire. Customer Success at Greenhouse isn't just about relationship management - it's also about digging into each customer's goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy.

## Who will love this job

A proud advocate - you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective

A teacher - you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment

A helper - you can easily smooth bumpy roads and have a knack for winning hearts and minds

A trusted subject matter specialist - you will learn the ins and outs of our product and are creative and inventive in finding solutions for our customers

An excellent teammate - you are not only focused on detail but can see the "big picture" and provide ideas to elevate the team and our processes

## What you’ll do

Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement

Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship

Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams customers

Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse

Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

## You should have

3+ years of direct experience in customer success OR talent acquisition

Strong written and verbal communication skills

Strong objection handling and ability to articulate value

B2B/SaaS experience

Experience in the HR/TA industry, a plus

Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.#LI-MS2

## Who we are

At Greenhouse, we live by our mission through [using our own product](https://www.greenhouse.com/interviewing-at-greenhouse) to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an [award-winning culture](https://www.greenhouse.com/awards) that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

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