Customer Success Manager, Scaled at MongoDB

### Who this is for This senior-level role is designed for a technical Customer Success professional who thrives in a "scaled" environment—managing a high volume of accounts (thousands) through data-driven automation and strategic interventions. You should have at least 5 years of experience in customer-centric roles, with a specific background in technical, mission-critical products. Proficiency in English is required, and Spanish is a major plus given the regional scope. ### Key highlights The role offers a hybrid work model based in São Paulo, blending the autonomy of managing a massive portfolio with the collaboration of a global tech leader. You’ll be at the intersection of AI and cloud infrastructure, gaining deep exposure to the MongoDB Atlas platform. While salary isn't disclosed, the position emphasizes high-impact ownership, offering the chance to shape the strategy of an evolving "Scaled CS" team rather than just following a set playbook. ### You might be a good fit if you... * **Have managed large portfolios** using automated "call-to-actions" and health metrics to trigger customer engagements. * **Are technically curious** and comfortable discussing database strategy, cloud infrastructure, or software engineering concepts. * **Enjoy strategic troubleshooting**, such as de-escalating outages or leading business reviews with C-suite executives. * **Possess an entrepreneurial mindset** and want to build more efficient systems for reaching more customers effectively.