Customer Success Manager, Scaled Programs at Contentsquare

This role is designed for an experienced professional who can manage a large volume of 80-120 accounts using a digital-first, automated approach. You will need a background in SaaS account management and must be fluent in a second European language like French, Spanish, or German to handle renewals and strategy for their global portfolio. **What makes it worth a look...** It is a great chance to move into the "Scaled" side of CS, focusing on automation and one-to-many programs rather than just traditional 1:1 management. You will have significant autonomy to design new playbooks and experiment with digital engagement tools at a market-leading analytics firm. **You might be a good fit if you...** * Have handled the full renewal cycle including complex pricing negotiations and objection handling. * Are comfortable using Gainsight and Salesforce to track customer health signals. * Can speak and write professionally in French, German, or Spanish. * Have experience with digital analytics tools like Heap, Hotjar, or similar platforms.