Customer Success Manager (SEA & ANZ) at Elsevier

This role is designed for a seasoned professional with deep experience in the subscription lifecycle and the academic or research publishing industry. You should be comfortable managing a diverse portfolio across Southeast Asia and Australia/New Zealand, acting as a strategic advisor to help scientific and healthcare institutions get the most value from complex data analytics tools. **What makes it worth a look...** Elsevier offers a stable, mission-driven environment where your work directly supports global scientific advancement. The benefits package is comprehensive, featuring medical insurance, study assistance, and formal sabbaticals, alongside flexible working arrangements at their Winsland House office. **You might be a good fit if you...** * Have experience managing large-scale software or data subscriptions for academic or clinical clients. * Are proficient with Salesforce and data-driven health metrics to predict renewal risks. * Can translate complex product usage data into clear business reviews for regional stakeholders. * Enjoy a mix of strategic success planning and hands-on onboarding.