Customer Success Manager, SMB at Boulevard

The ideal candidate has at least three years of experience managing high-volume account portfolios, preferably within the salon, spa, or medspa industries. You should have a background in driving retention and expansion for small to midsize businesses while navigating technical product adoption. **What makes it worth a look...** The compensation is strong for an SMB role, offering $80,000 base plus $35,000 in on-target commissions. Boulevard also provides some unique perks like monthly work-from-home stipends and Boulevard Bucks to spend at local self-care businesses. **You might be a good fit if you...** * Have experience managing churn risk and executing "get well" plans for at-risk accounts. * Comfortable explaining software features and technical workflows to non-technical business owners. * Enjoy using data and usage metrics to identify upsell and cross-sell opportunities. * Can handle high-pressure de-escalation calls with empathy and professionalism.