Customer Success Operations Analyst at SurveyMonkey

This role is ideal for a mid-level operations professional with at least 3 years of experience in the SaaS sector. You should be a "data storyteller" who moves comfortably between high-level strategic forecasting and the technical grit of managing complex datasets within CRM and BI tools. A standout aspect of this position is the modern tech stack—you’ll be a power user of Salesforce, Gainsight, and Gong, with opportunities to leverage AI data tools. The work arrangement offers significant flexibility, requiring only one day per week in the Ottawa office, providing a strong balance between remote autonomy and in-person collaboration. **You might be a good fit if you...** * Have a deep understanding of SaaS health metrics like Net/Gross Retention and revenue churn. * Are an expert in Excel and BI tools, capable of building scalable dashboards from scratch. * Enjoy collaborating across departments like Finance and Sales to bridge the gap between raw data and executive strategy. * Are looking for a hybrid environment that emphasizes curiosity and professional growth.