Customer Success Team Lead at MySigrid

This role is designed for a seasoned lead with at least one year of supervisory experience in customer service or account management. You need a background that blends operational oversight with a sales mindset, as you will be responsible for both managing executive assistants and driving revenue growth through account expansion. **What makes it worth a look...** The package includes HMO coverage for you plus two dependents and reimbursements for your home internet costs. While it is a hybrid role based in Ortigas, it offers significant flexibility with only one mandatory in-person co-working day per month. **You might be a good fit if you...** * Have experience managing high-touch client relationships and resolving complex complaints. * Are comfortable making outbound sales calls and identifying upsell opportunities within existing accounts. * Can handle technical tasks like mailbox health checks, inbox auditing, and workflow optimization. * Have a track record of coaching staff on specific SOPs and data protection policies.