Customer Support Associate at Harbor Compliance

This entry-level remote role is ideal for a professional with 1–3 years of experience in high-stakes customer service, such as finance, insurance, or medical billing. The company is looking for someone who can translate complex compliance concepts into clear solutions while identifying opportunities for service expansion. If you have a background in B2B support and are comfortable navigating technical software, this is a strong career step. The position offers a competitive salary for an entry-level role ($55k–$58k) and the convenience of being fully remote within the US. Unlike standard call center roles, this position carries weight in product development, as you’ll be responsible for reporting client sentiment to help shape the company’s software. It’s a blend of support, retention, and light sales. **You might be a good fit if you...** * Have experience using professional Customer Support Software and Google Suite. * Excel at resolving conflicts with empathy and professionalism. * Are comfortable "upselling" or identifying service gaps to boost client retention. * Can manage a fast-paced queue without sacrificing attention to detail.