Customer Support Consultant, ShowingTime at Zillow

This role is ideal for an early-to-mid-career customer service professional with at least one year of experience, particularly those who have experience in high-volume call centers or technical support. Because ShowingTime is a real estate software, candidates who are tech-savvy and comfortable de-escalating frustrated users will thrive here. It is a great match for someone who is highly organized and enjoys the "puzzle-solving" aspect of troubleshooting. The standout feature of this position is the flexibility of a fully remote, U.S.-based environment coupled with a competitive hourly wage ($21–$33/hr depending on location). Unlike many hourly support roles, this one includes **equity awards**, offering a rare opportunity for support staff to own a piece of a Fortune 100 Best Company. Zillow’s reputation for a strong culture and internal mobility makes this an excellent "foot-in-the-door" for a long-term career in PropTech. **You might be a good fit if you:** * Have a proven track record of de-escalating difficult customer phone calls. * Are comfortable juggling multiple chat windows, emails, and phone lines simultaneously. * Desire a remote role with clear performance metrics and structured growth. * Have basic technical troubleshooting skills and a high school diploma.