Customer Support Enablement Partner at Intercom

This role is designed for a technical enablement specialist with at least four years of experience who can bridge the gap between human support operations and AI implementation. You should have a background in architecting training programs specifically for technical support engineers and a track record of driving tool adoption within high-growth software environments. **What makes it worth a look...** Working at Intercom offers a unique chance to lead the industry's shift toward AI-first support while receiving strong benefits like equity, daily catered lunches, and a 4% pension match. The hybrid model in Dublin provides a balance of in-person collaboration three days a week with a clear path for salary growth through regular compensation reviews. **You might be a good fit if you...** * Have built "Train the Trainer" programs and hands-on labs for technical staff. * Comfortable analyzing performance data to identify specific skill gaps. * Can demonstrate how you've used automation to scale learning workflows. * Want to work directly on deploying AI agents like Fin into live support environments.