This role is ideal for a mid-level professional with at least 2 years of experience, particularly those with a background in Finance, Accounting, or Economics.
Work type: remote
Location: USA
Salary: $60,000 – $70,000/yr
Type: Full-time
This role is ideal for a mid-level professional with at least 2 years of experience, particularly those with a background in Finance, Accounting, or Economics. It is a "technical-lite" position suited for someone who enjoys high-touch B2B problem-solving and wants to bridge the gap between financial services and software technology. The position offers a solid salary range of $60,000 - $70,000 with a fully remote U.S. setup. A standout feature is the clear emphasis on career progression; the company explicitly frames this as a stepping stone into Technical Consulting, Product, or Customer Success. Perks include "Flex Time Off," an annual professional development stipend, and a home office customization allowance. **You might be a good fit if you...** * Are comfortable working **Pacific Time hours (9:00 AM – 6:00 PM PT)** regardless of your location. * Have a strong interest in private equity, venture capital, or fintech. * Enjoy digging into complex software issues and explaining solutions via phone, email, and chat. * Are seeking a "digital-first" culture that invests in remote infrastructure and long-term employee growth.
## About Juniper Square
Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in [digital-first](https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/) operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
## About your role
Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT.
We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem-solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.
## What you’ll do
## Compensation
Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $60,000 - $70,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits include:
#LI-Remote